What services do you provide?

Our main service is Homemaker/Personal Care (HPC) — hands-on help with daily living. We also provide HPC Transportation, plus additional services including Ohio Shared Living. Every individual we support has an individualized plan built around their goals.

Where are you located and what areas do you serve?

We're based in Columbus, Ohio, and able to serve individuals across Ohio.

What is Homemaker/Personal Care (HPC)?

HPC is our primary service. It provides hands-on help with everyday life — personal care, meal preparation, medication reminders, light housekeeping, and daily routines — so individuals can live as independently as possible.

What is HPC Transportation?

HPC Transportation provides reliable rides to waiver services, appointments, day programs, and community activities, alongside the individual's caregiver.

What is Ohio Shared Living?

Ohio Shared Living is in-home support where an individual lives with and receives care from a chosen caregiver in a family-home setting.

Who is eligible for your services?

We support individuals with developmental disabilities who are enrolled in an Ohio DODD waiver — children and adults alike. Your county board of developmental disabilities can help determine eligibility.

What waivers do you accept?

We accept all Ohio DODD waivers, including the Individual Options (IO), Level One, and SELF waivers.

How are services funded?

Our services are funded through Ohio's Medicaid (DODD) Home- and Community-Based Services waivers for eligible individuals.

Can I choose First Step Healthcare as my provider?

Yes. In Ohio you have free choice of provider — you can choose any qualified DODD provider willing to serve you. Let your SSA know you'd like to work with First Step Healthcare, or contact us and we'll help coordinate.

How do I make a referral?

You can reach us by phone at 614-256-6558, by email at info@firststepohio.com, or through the Make a Referral option on our Contact page.

How quickly will I hear back after I reach out?

We respond quickly — typically within 24 to 48 hours, and often the same or next business day.

Contact

Let's take the first step

Whether you're a family exploring care, a partner making a referral, or someone interested in joining our team — we're here and happy to help.

Get in Touch →

Reach us directly

We'd love to hear from you

Call us
614-256-6558
Email
info@firststepohio.com
Visit / Mail
4449 Easton Way, Columbus, OH 43219

What to expect

Reaching out is the first step. We'll listen, answer your questions, and walk you through what comes next — no pressure, just a conversation.